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My Account
How do I create an account?
  1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  If for some reason you're unhappy with your purchase, please follow the steps below:

1. Retain the unused portion of what you purchased.
2. Contact us at info@bigtreeorganic.com or 209.669.3678 letting us know why your product was not to your liking.
3. We may ask you to return the unused almonds to us, at our expense.
4. We will be happy to send you a new product or if nothing else, refund your money.
When will my order ship?
  Most orders ship within 3-5 business days after you place your order. If the shipment is going to take longer, we will contact you.